Frequently Asked Questions

How do I make an appointment to drop off at CHaRM?

CHaRM is open by appointment only on Tuesday, Thursday from 9am-2pm and Saturday from 8am-2pm. To make an appointment, click here.

What items are accepted at CHaRM?

For a full list of items accepted at CHaRM, click here.

What happens to my items once I drop them off?

Ninety-six percent of all items brought to CHaRM will be recycled, re-purposed or re-engineered. A few items, such as fertilizer and expired medicines, are incinerated in a controlled environment. Items brought to us for reuse will be distributed to local nonprofits working with children, veterans or other groups in need. For a detailed list on what happens to your waste, click here. 

What are CHaRM’s hours of operation?

CHaRM is open by appointment only every Tuesday, Thursday, Friday and Saturday from 9am-2pm. We are closed May 29, July 3rd, September 4, October 7, November 27, December 23, December 25 and January 1. 

What is Live Thrive’s mission?

Live Thrive’s mission is to empower people, organizations, communities and businesses to make positive, healthy and sustainable changes to the environment. To learn more about Live Thrive and its mission, click here. 

Do I need an appointment to drop my items off at CHaRM?

Yes, appointments to drop off at CHaRM are required. To book your appointment, click here

Does CHaRM offer residential pick-up service?

Yes, CHaRM’s Zero Waste Patrol Pilot Program currently picks up in a limited service area in these zip codes: 30030, 30032, 30033, 30305, 30309, 30310, 30312, 30315, 30316, 30317, 30318, 30319, 30324, 30326, 30327, 30328, 30329, 30337, 30338, 30340, 30341, 30342 and 30345. For more information about the Zero Waste Patrol, click here. 

How do I volunteer to help at CHaRM?

CHaRM is always looking for dedicated volunteers to help! We are happy to take individuals, work or school groups to volunteer. For sign up to volunteer, click here. 

Can my civic or corporate group volunteer at CHaRM?

CHaRM is always looking for dedicated volunteers to help! We are happy to take individuals, work or school groups to volunteer. For sign up to volunteer, click here.

Can I bring my students to CHaRM?

Live Thrive offers a wide variety of educational programs for the general public, schools, civic and corporate groups. There are several classes and sessions that Live Thrive currently offers. All of these classes can be customized to meet your group’s objectives. For more information about our Educational Programs, click here.

How do I donate to support Live Thrive's CHaRM and Educational Programs?

CHaRM’s operations rely on donations, sponsorship, grants and community support. Live Thrive is a 501(c)3 nonprofit organization and all donations are tax deductible. To donate, click here. 

Where is CHaRM located?

CHaRM is located at 110 Hill Street SE, Atlanta, GA 30315. For directions, click here.

How do I cancel my appointment?

You can cancel your appointment through your confirmation email you received when you made your appointment.

Should I make a resident appointment or a business appointment?

CHaRM considers any quantity of materials beyond just a single household to be a business. If you are a representative of or own a business, or you are collecting for your neighborhood, a community group, or your church for example, you must register as a business and pay the business fees. Please do so here: https://livethrive.org/charm/business-appointment/ 

What is a CHaRM VIP?

For information about the CHaRM VIP program go to https://livethrive.org/charm/vip-program/